Transform Your ITSM Approach Today
Unlock Your Potential in IT Service Management
Empower your career with our comprehensive ITSM course. Master process improvement using ServiceNow tools to transform your organization.
Discover Our Mission
Discover the future of IT service management through our specialized course.
At Xidoze Jakaja, we are committed to delivering top-notch training in IT service management. Our courses are designed to empower professionals with the skills and knowledge required to thrive in a rapidly evolving IT environment.
Transformative IT Skills
Gain expertise in ITSM and ServiceNow, boosting your career prospects in Sweden's competitive job market.
Streamlined Processes
Learn to improve workflows and efficiency, driving productivity in your organization and enhancing service delivery.
Localized Insights
Understand Swedish business dynamics and regulatory requirements, ensuring compliance and relevance in your ITSM practices.
Networking Opportunities
Connect with industry professionals and peers, expanding your network and opening doors for collaboration and innovation.
Affordable and Flexible Course Options
Explore our diverse range of course offerings to find the right fit for your needs.
Discover our flexible pricing plans designed to fit various learning needs and budgets. Whether you're an individual or part of a larger organization, we have options that will help you invest in your professional growth effectively.
ITSM Fundamentals Course
Comprehensive training on ITSM principles and practices using ServiceNow.
Premium ServiceNow Training Package
Deepen your knowledge of ServiceNow features and implementation best practices for ITSM.
Custom Corporate Training
Tailored training solutions for organizations looking to enhance their ITSM capabilities.
Meet Our Experts
Learn from Industry Leaders
Our team of seasoned IT professionals is dedicated to empowering you with the skills and knowledge needed for effective IT service management. We are passionate about driving process improvement and enhancing your career prospects.
Erik Johansson
IT Service Management Consultant
Anna Lindström
Process Improvement Specialist
Lars Bergström
ServiceNow Developer
Elin Svensson
Change Management Analyst
Victor Karlsson
IT Operations Manager
Hear from our satisfied customers.
Real feedback from our learners
Hear from our satisfied clients.
The training provided practical insights that transformed our IT operations.
Our team saw immediate improvements in efficiency and collaboration after completing the course.
The course transformed my understanding of ITSM and ServiceNow, leading to a promotion within months.
An invaluable experience that transformed my understanding of IT service management.
The course exceeded my expectations and provided practical insights that I can apply immediately in my job.
Lisa Bergström
Success Stories of ITSM Transformation
Real stories of success in IT Service Management.
Our case studies showcase the measurable improvements achieved by clients after implementing IT service management practices and tools learned in our courses.
Streamlining IT Operations for a Mid-Sized Firm
A mid-sized tech company implemented our ITSM course, resulting in a 50% increase in operational efficiency and a 30% reduction in incident resolution times over six months.
Cost Reduction Through Effective ITSM Strategies
A company that participated in our training reduced IT operational costs by 30% by optimizing service delivery processes, achieving a return on investment within the first year.
Enhancing Service Delivery in a Large Corporation
Following our ITSM program, a large corporation improved its service delivery metrics by 40%, leading to better customer retention and a 25% increase in overall productivity.
Our Proven Process
A clear path from consultation to completion.
Our process is designed to ensure a seamless learning experience from initial inquiry to post-training support.
Initial Consultation
We begin with a detailed consultation to understand your organization's needs, challenges, and objectives. This stage typically lasts 1-2 hours and sets the foundation for the project.
Course Registration
In this step, we conduct a thorough needs assessment to identify your current ITSM challenges and align them with our course objectives, ensuring relevance.
Course Delivery
Based on the assessment, we develop a customized training program designed to address specific needs, which usually takes 2-3 weeks to finalize, including course materials and schedules.
Training Delivery
We conduct the training sessions, typically ranging from 3 to 5 days, enabling hands-on experience with tools like ServiceNow and methodologies for effective ITSM implementation.
Feedback and Continuous Improvement
Upon course completion, participants receive certification and are encouraged to provide feedback, helping us continuously improve our offerings.
Our Journey
Milestones of Growth
Our timeline showcases significant achievements and growth since our founding in 2015, illustrating our commitment to excellence in ITSM education.
Founding Year
Xidozejakaja was founded in 2015, with a mission to provide high-quality ITSM training in Sweden, quickly attracting our first 50 clients within the first year.
Launch of Custom Training Programs
In 2016, we secured our first major corporate client, leading to rapid growth and credibility in the market.
Expansion of Course Offerings in 2020
By 2020, we opened our second office and reached 250 clients, marking a significant milestone in our growth and commitment to enhancing ITSM practices among organizations.
Opening a Second Office
In 2020, we opened a second office in Gothenburg, expanding our ability to serve clients across Sweden effectively.
Recent Milestones
By 2023, we have trained over 1,500 professionals and are developing an online platform for broader access to our courses.
Join Our Team
Explore rewarding career paths in our innovative company.
We are committed to cultivating a dynamic work environment that fosters innovation and professional growth in the IT services education sector.
ITSM Course Instructor
Deliver engaging ITSM training sessions, develop course materials, and provide expert guidance to participants.
Course Content Developer
The Course Content Developer will create and update course materials, ensuring alignment with industry standards and best practices in ITSM.
Technical Support Specialist
The Client Success Manager will oversee client relationships, ensuring satisfaction, and facilitating the delivery of training programs to meet client needs.
Marketing Manager
Develop and execute marketing strategies to promote our training programs and increase our market presence.
Get in Touch with Us
Get in Touch with Us Today
We are here to assist you with any inquiries or support you may need regarding our courses. Reach out to us, and our dedicated team will respond promptly to ensure you have the best experience possible.
+46 072 830-3926
professional@xidozejakaja.sbs
Scandinavian Business Hub, Olof Palmes Gata 13, Floor 5, Office 2, Norrmalm, 111 22 Stockholm, Sweden
Frequently Asked Questions
Answers to your most pressing inquiries about our ITSM courses.
Explore our FAQ section to understand more about our IT service management courses and how they can benefit you.
What is IT Service Management (ITSM) and why is it important?
IT service management (ITSM) refers to the strategic approach to designing, delivering, managing, and improving the way IT is used within an organization. It encompasses a set of best practices that guide organizations in aligning IT services with business needs.
How long is the ITSM course?
Our courses typically range from 1 to 4 weeks, offered in formats such as online, hybrid, and in-person to accommodate different learning styles.
Do you offer any certifications upon completion?
Yes, upon successful completion of the ITSM course, participants will receive a certification that validates their knowledge and skills in IT services management, recognized by industry professionals.
What tools will be covered in the course?
Yes, participants receive a certification upon successful completion of our ITSM courses, validating their knowledge and skills in service management and process improvement.
What prerequisites are needed to enroll in your courses?
Our instructors have an average of over 10 years of experience in ITSM, with industry certifications such as ITIL and ServiceNow expertise, ensuring high-quality education.
Can I customize a course for my organization's needs?
Absolutely, we offer tailored training sessions that align with your organization’s unique challenges and goals. Custom courses can enhance relevance and effectiveness for your team.
What is the maximum number of participants per class?
While no formal prerequisites exist, a basic understanding of IT operations and services will help you grasp the concepts more effectively, making your learning experience smoother.
How can I enroll in the course?
After course completion, participants have access to ongoing support, including resources, networking opportunities, and follow-up workshops.
Do you offer any discounts for bulk course registrations?
Yes, we provide discounts for organizations registering multiple participants. Please contact us for more information on bulk pricing.
How can I apply the knowledge gained from the course in my job?
We offer a full refund for cancellations made at least 14 days prior to the course start date. Refund requests made within this period will incur a 50% fee, and no refunds will be issued for no-shows.
